When the ticket is closed, a backup of the transcripts is transferred to a text room, which saves us from having the transcripts in our DMs in this famous transfer, find: A ping from the moderator who took care of the ticket The person in question on the ticket The number of messages containing the ticket Date & time of the ticket + date & time the ticket was taken Basic transcript in .txt for a visual view. This feature can be useful to see whether or not the moderation team often takes tickets with the “CTRL+F” search. Having taken the Sharles subscription, I think it can be an additional option in the ticket category that can be very useful! :) Thanks for reading!