Sharles

It's all in the title. being able to change the person who took care of the ticket. With a command or as a button on the bot message.

Maintenance system suggestions! The maintenance system is almost perfect, even if in a sense it is perfect because if you do maintenance to redo the permissions or to block certain rooms because of a bot bug, for example if I have a couting bot. I know that it works like classic maintenance, it creates a maintenance role but for the room in particular and it allows members to see the room but not to write and an emblem that says that the room is blocked Something that means that the last message is always up for maintenance.

be able to choose an opening and closing times for tickets (this could be used for a support example: opening at 9 am from this time members can open a ticket closing at 11 pm tickets can no longer be created at that time

The current maintenance system is very good because it allows everything to be blocked quickly. But sometimes it's not necessary to block the entire server. For example, if only one room is a problem (such as a counting room where the bot bugs), it would be practical to be able to activate maintenance only on this room. This would avoid having to block everything for a single problem. I therefore propose a maintenance system per salon: • You can choose to block one or more rooms. • A special maintenance role is created to manage access. • The rooms remain visible to members, but writing is blocked there. • An automatic message is displayed to indicate that the room (s) are temporarily blocked. With imagine with an overview of what I thought with an embed as an example.

Add a closerequest command for tickets with the possibility of entering the reason for the closure. This command allows you to ask the user if they want to close the ticket and allows the members of the ticket team to do something else. The ticket closes by itself if the person clicks yes.

Create a ticket with a drop-down menu of the user's choice in the dashboard

If there is maintenance on the server, there should be an option for users to pass the verification after the maintenance.

Make logs that record 100% of what happens on the server, such as modified and deleted messages, member role updates, changes in a parameter (role, emoji...), etc.

Hi it's Lili! Since Discord accepts custom banners on the Discord bot, we could put one on Sharles and Sharles gold don't you think? :)

Having an order to be able to rename the names of the lounges in the tickets would allow for better organization.